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Accessibility Statement

This accessibility statement covers the ORCHA App Libraries and Pro Accounts, known as “Sites.” It does not extend to any apps or products which may be displayed on our sites. ORCHA Health Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

  • Due to the nature of how we access app gallery imagery, some images do not have a text alternative, so people using a screen reader cannot access this information.
  • Users currently cannot skip the header or the footer links via a ‘skip to content’ button.
  • When we publish new content, we’ll make sure our use of images meets accessibility standards.
Technical information about this website’s accessibility

The Sites are run by ORCHA Health Ltd. We want as many people as possible to be able to use this website. For example, this means you should be able to:

  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of this website are not fully accessible. The content listed below is non-accessible for the following reasons:

  • You cannot modify the line height or spacing of text
  • Live video streams do not have captions
  • You cannot skip to the main content when using a screen reader
  • Some images do not have alternative text
  • When using the NVDA to traverse the screen, you cannot use the keyboard to navigate up and down the options in the select language drop down list.
  • When using Firefox browser and the JAWS screen reader to interpret our website, the placeholder text within any search text boxes is not read out. There are no such issues when using the Microsoft Edge or Google Chrome browsers, therefore if using the JAWS screen reader it is recommended to use one of these browsers to benefit from the full functionality provided by using this screen reader.
  • Where we use a carousel to display app collections that are of interest to users, some of these carousel items appear off-screen. However, when using the keyboard to navigate across the page, because the items off-screen have links, the system will still tab to these even though they are off screen. Should this cause an issue, we can switch to a tiled view to improve accessibility.
    • Disproportionate burden

    Some of our content is provided by a third-party, therefore it is not possible to have descriptive alt tags on our gallery images on the app details page.

    On our App Details page, we use dynamic content within our ‘score details’ section. Because the code is used in multiple areas of our website, it is not possible to label the headings in this section in sequentially descending order. This means that whilst screen reader users can access the headings, they may not appear to be in a logical order to the user. If the headings were made in sequentially descending order on one page, they may not be in the same on another page, so currently it is not possible to rectify this.

    On a Windows-based desktop device, the Windows built-in screen reader is not one of the recommended screen readers for using our website. One of the reasons for this is that when using it with Firefox, the search boxes are not picked up and it is not possible to enter any text into it without turning off the screen reader. Therefore, if the Windows built-in screen reader is the only available screen reader, we advise using either of the the Microsoft Edge or Google Chrome browsers.

    Content that’s not within the scope of the accessibility regulations

    Live Video

    We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

    What we’re doing to improve accessibility

    Our accessibility roadmap outlines our strategy for enhancing website accessibility. We consistently address accessibility considerations as we develop new features and functionality, and as new guidelines are introduced.

    Contact Information

    If you need information on this website in a different format like accessible PDF, large print, easy read; please contact:

    hello@orchahealth.com

    Call: 01925 606542

    We’ll consider your request and get back to you in within 10 working days.

    Feedback and reporting

    We’re always looking to improve the accessibility of our sites. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact hello@orchahealth.com.

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    This statement was prepared on 27th March 2023. It was last reviewed on 3rd July 2024.

    ORCHA managed websites were last tested on 27th March 2023. The self-assessment test was carried out by ORCHA Health Ltd.

    We test a sample of repeatable detailed pages, to ensure we cover a wide range of accessible features/content.